Return and Exchange Policy
At Tveranp.com, we strive to ensure that our customers are completely satisfied with their purchases. Our return and exchange policy is designed to be simple and hassle-free.
Free Returns and Exchanges:
- 30-Day Return Window: You can return or exchange items within 30 days of receipt. To qualify, items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.
- How to Initiate a Return/Exchange: To start a return or exchange, please contact our customer service team at service@tveranp.com. Provide your order number and details of the product you wish to return or exchange.
- Return Shipping: We offer free return shipping. Our customer service team will provide you with a prepaid shipping label once your return/exchange request is approved.
Return Address:
Please send all returns and exchanges to the following address:
- Zhaoqing Yifa Gifts Co., Ltd.
- 126 Fenggang East Village, Duanzhou District, Zhaoqing City, Ground Floor, Second Unit (Residential to Commercial)
Refunds:
- Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7 business days and applied to your original method of payment.
Exchanges:
- If you wish to exchange an item for a different size or variant, please specify this in your return request. We will process the exchange upon receiving your returned item.
Customer Support:
Our dedicated customer support team is available 24/7 to assist you with any questions or concerns regarding returns and exchanges. You can reach us via email at service@tveranp.com or by phone at +86-17603870135.
Thank you for choosing Tveranp.com. We appreciate your business and are committed to providing you with exceptional service.